Refund Policy

Last Updated : 2026-09-09

This Refund Policy outlines the terms under which refunds may be granted for purchases made on our platform.

1. Eligibility for Refunds

Refunds may be provided in the following cases:

  • If you are charged incorrectly due to a billing error.
  • If the service is not delivered as promised due to a technical failure on our part.
  • If you cancel your subscription within the specified refund period, if applicable.
  • If you have balance budget remaining from concluded promotions conducted on third-party media promotional spends.

2. Non-Refundable Services

The following are non-refundable:

  • Subscription fees for services that have already been used.
  • Any third-party fees associated with integrations or tools used with our platform.
  • Any third-party media promotional spends which have already been utilized as part of promotional activity.

3. Subscription Cancellation and Refunds

  • Customers can cancel their subscription at any time through their account settings.
  • Refunds for prepaid subscription plans will be prorated only if explicitly mentioned in the service agreement.
  • Refund requests must be made within fifteen days of the charge.

4. Requesting a Refund

To request a refund, please raise a query within our platform through the side menu “Raise a Query” section in the following manner :

  • Select Refund from the drop down menu
  • Mention in writing the reason for request of refund
  • Bank account/UPI account details
  • Submit query

Our support team would get back to you within 2 business days.
Refund requests will be processed within seven to ten business days.

5. Chargebacks and Disputes

If a chargeback or dispute is initiated with your payment provider, your account may be temporarily suspended while we investigate the issue. We encourage customers to contact us directly to resolve any payment concerns before initiating a chargeback.

6. Changes to the Refund Policy

Utilarion Technologies Private Limited reserves the right to modify this Refund Policy at any time. Any updates will be posted on our website, and continued use of our services after changes indicates your acceptance of the revised terms.

7. Contact Information

For any questions regarding our Refund Policy, please contact us at contact@glocalyze.com